Monarch Air • Effective July 1, 2026Monarch Air ("we," "us," or "our") provides residential heating and air conditioning services in Alabama and Georgia. This Privacy Policy explains how we collect, use, and protect your information when you contact us, request a quote, or use our services, including through our website, Facebook and Instagram ads, Facebook Messenger, phone, or text message.
Information We Collect
When you contact us or request a quote, we may collect: your name, phone number, email address, home address or service area, details about your HVAC system, and any documents or photos you choose to send us (such as quotes from other companies). If you contact us through Facebook or Instagram, we also receive information you provide through those platforms in accordance with Meta's terms.
How We Use Your Information
We use your information to respond to your inquiries, prepare and deliver quotes, schedule and perform HVAC services, communicate with you about your project by phone, text message, or email, and improve our services and advertising. We do not sell, rent, or trade your personal information to third parties.
Text Messaging
If you provide your phone number, you agree that we may contact you by call or text message regarding your inquiry or service. Message and data rates may apply. You can opt out of text messages at any time by replying STOP.
Sharing of Information
We may share your information only with service providers who help us operate our business (for example, scheduling, payment processing, or financing providers you choose to apply with), or when required by law. Advertising platforms such as Meta (Facebook/Instagram) and Google may process data as described in their own privacy policies when you interact with our ads.
Data Security & Retention
We take reasonable measures to protect your information and retain it only as long as needed to serve you and meet legal requirements.
Your Choices
You may request that we correct or delete your personal information at any time by contacting us using the information below.
Children's Privacy
Our services are directed to homeowners and adults. We do not knowingly collect information from anyone under 18.
Changes to This Policy
We may update this policy from time to time. The effective date above reflects the latest version.
Contact Us
Monarch Air Phone/Text: 334-209-5085 Serving Auburn, Opelika, Phenix City, and Columbus